Eddy
Adodo

Role Overview

As Learning and Development Consultant at Hatch Engineering, I was engaged on a high-priority contract to architect and operationalize a global corporate learning strategy for PackageShare 2.0 — a technical knowledge management platform for engineers worldwide. Operating across time zones and stakeholder groups on 4 continents, this engagement demanded advanced instructional design, cross-cultural communication, and executive-level stakeholder management.

Key Accomplishments

• Architected and operationalized a global corporate learning strategy for PackageShare 2.0, building a future-ready technical talent pipeline for 5,000+ engineers worldwide.
• Partnered with global cross-functional stakeholders across 4 continents to conduct comprehensive training needs analyses, mapping complex technical workflows into intuitive, role-based learning pathways.
• Accelerated storyboard development cycles using AI-assisted tools including Microsoft Copilot and Articulate 360, reducing initial drafting timelines and allowing the design team to focus on high-value engagement metrics.
• Authored a strategic instructional design curriculum adhering to corporate brand standards and defined quality gates — producing 55 individual work instructions, 15 interactive practice exercises, and 4 knowledge checks.
• Engineered simulated learning paths using a structured Demo, Practice, Simulation methodology via SharePoint and rapid development tools to ensure immediate on-the-job application.
• Facilitated weekly technical content-gathering workshops with Subject Matter Experts to summarize complex engineering data and keep training development schedules aligned with corporate project timelines.
• Produced critical deployment assets including a Master Presentation Deck, Facilitator Guides, and Participant Learning Journals to guarantee standardized regional deployment and mitigate transition risks.
• Spearheaded Train-the-Trainer workshops for regional delivery teams, ensuring material mastery, consistent global program quality, and the reduction of cost overruns or rollout delays.

Tools & Technologies

Deliverables Produced

• 55 Work Instructions (role-based, interactive)
• 15 Interactive Practice Exercises
• 4 Knowledge Check Assessments
• Master Presentation Deck for Regional Deployment
• Facilitator Guides for Train-the-Trainer sessions
• Participant Learning Journals
• Global Learning Strategy Document (PackageShare 2.0)
• SharePoint Simulation Environments

Role Overview

At Hydro One, Ontario's largest electricity transmission and distribution provider, I served in a dual capacity as both a Learning & Development Representative and Customer Service Specialist. This unique positioning allowed me to identify real-time performance gaps and immediately translate them into targeted training solutions — bridging the frontline and learning functions in a regulated provincial environment.

Key Accomplishments

• Spearheaded peer-to-peer technical training and digital literacy workshops on Genesys Cloud Desktop and SAP CRM systems, resolving critical employee knowledge gaps and accelerating team processing speed.
• Partnered with corporate risk management, collections, and internal business support units to translate complex provincial regulatory policies into simple onboarding reference guides for incoming staff.
• Designed interactive troubleshooting job aids and simulated environments that reduced system authentication errors and improved internal operational compliance metrics significantly.
• Coached underperforming team members on customer-centric relationship building and high-liability communication strategies, resulting in verifiable improvements in regional quality assurance audits.

Training Domains

• System Training: Genesys Cloud Desktop, SAP CRM
• Regulatory Compliance: Ontario provincial policy translation into accessible reference materials
• Performance Coaching: Customer-centric communication for high-liability interactions
• Onboarding: Structured guides for incoming customer service staff
• Job Aids: Interactive troubleshooting tools for daily operational challenges

Tools & Technologies

Impact Areas

• Reduced system authentication errors through targeted simulation-based job aids
• Improved internal operational compliance metrics across the Woodstock region
• Elevated regional quality assurance audit scores through performance coaching interventions
• Accelerated new hire speed-to-proficiency through structured regulatory onboarding materials

Team Photos

Hydro One team — holiday season, Woodstock office

Hydro One team — Woodstock office

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Role Overview

As Training & Development Specialist at Teleperformance — one of the world's largest business process outsourcing firms — I owned the full lifecycle of corporate learning programs for marquee global clients. Operating in a fast-paced, multi-client BPO environment demanded mastery of rapid content development, simultaneous cohort management, executive stakeholder consulting, and measurable learning outcomes at scale.

Client Portfolio

Key Accomplishments

• Led the end-to-end design, development, and facilitation of new hire onboarding tracks and professional development programs for multiple prominent corporate clients in both online and in-person formats.
• Collaborated with the L&D Director to conduct stakeholder consulting sessions with new business partners, defining business needs and creating aligned customer service curricula from the ground up.
• Delivered large-scale virtual and classroom orientation sessions for over 2,000 total personnel, managing concurrent learning cohorts of up to 120 participants while maintaining high graduation rates.
• Integrated Kahoot learning games into standard training tracks to facilitate corporate modules, driving measurable increases in participant engagement and knowledge absorption rates.
• Performed regular training needs analyses in collaboration with departmental leads to build targeted training interventions addressing performance gaps during software rollouts and operational changes.
• Developed original animated video content using Vyond to modernize soft skills training, resulting in measurable increases in learner engagement compared to traditional text-based modules.
• Drove continuous service improvement by collaborating with the global coordinator to lead employee satisfaction focus groups, directly influencing regional retention and professional development strategies.
• Executed regional Train-the-Trainer frameworks to upskill site facilitators, ensuring consistent, standardized program delivery across multiple metropolitan service centers.
• Administered the corporate Learning Management System — managing course enrollments, tracking progress reports for hundreds of learners, and utilizing the Kirkpatrick evaluation model to measure program ROI.

Tools & Technologies

Training Programs Delivered

• New Hire Onboarding Tracks (multi-client, multi-format)
• Professional Development Programs (ongoing cohorts)
• Customer Service Curricula (tailored per brand standards)
• Software Transition Training (performance gap interventions)
• Soft Skills Training (animated video-based modules, Vyond)
• Train-the-Trainer Programs (regional facilitation standardization)
• LMS-Administered Compliance Modules